Frequently asked questions

TTrackr is a simple profit-tracking tool for Temu sellers. It connects to your Temu store, pulls in your sales, refunds, fees, and ad spend, lets you add your product costs, and shows you a clear, up-to-date picture of your real profit. By store, by product, and by order.

Most sellers know their revenue. Far fewer know their true profit. TTrackr exists to close that gap.

While TTrackr is in its launch phase, it’s free. There will be no surprises. If pricing changes in the future, every existing user will hear about it first, with plenty of time to decide.

Your sales, refunds, and Temu fees come straight from Temu’s own ledger. They reconcile to the penny with the finance reports you can download yourself.

The two things TTrackr can’t see automatically are your product cost of goods and any ad spend outside of Temu’s platform. You tell us those once, we apply them to every relevant order, and your profit numbers get accurate.

About a minute. Click “Authorize with Temu” on the Connect page, sign in to your Temu Seller Center, and pick the permissions to grant. Temu sends you back to TTrackr and the initial 90-day backfill starts automatically.

You can keep using the app while the backfill runs. Numbers fill in as they arrive.

No. If you can use a Temu seller dashboard, you can use TTrackr. Connect happens through Temu’s own “Authorize this app” flow, the same way you authorize any other Temu app. No code, no API keys, no copy-paste.

On the Item List page, click any product and set its unit cost. You set it once; we apply it to every order of that product, past and future. You can change it any time and reports update automatically.

Ad spend comes in directly from Temu’s ad reporting, so you don’t need to enter it manually.

Only what’s needed to compute your profit:

• Orders (order numbers, dates, items, quantities, statuses)
• Sales, refunds, fees, and after-sales activity
• Your Temu ad spend (totals Temu reports back)
• Buyer shipping addresses (used only to break sales down by region)

TTrackr does not see your Temu password or your bank account. It never modifies your products, prices, or listings. It only reads data.

Yes. A few things that happen automatically:

• All buyer names, phone numbers, and addresses are encrypted with bank-grade encryption before they touch the database.
• Connections to Temu run over HTTPS only.
• Industry-standard cloud infrastructure with strict access controls.
• Only you (and people you invite to your company) can see your data inside TTrackr.

Full details in the Privacy Policy.

Yes. You can connect multiple Temu stores and TTrackr shows each one separately in the store picker, plus combined and per-store reports.

On the Connect page, click Disconnectnext to any store. That immediately stops the sync. Past reports stay visible inside TTrackr so you don’t lose your history.

If you want everything wiped (every order, every transaction, every buyer address), open a delete request and we’ll process it within 7 business days. No questions, no friction.